Refund Policy
Refund Policy
Effective date: August 23, 2026
Last updated: August 23, 2026
Thank you for using SiteSEOAudit.
SiteSEOAudit provides digital SEO auditing tools, automated reports, and related online features. Because our digital products may be generated or made available immediately after purchase, refunds are handled according to the conditions described below.
1. Digital Products and SEO Audits
When you purchase a SiteSEOAudit product, access to the purchased functionality or SEO audit may be provided immediately.
Because an SEO audit is a digital product that may be generated specifically for the website submitted by the customer, purchases are generally considered delivered once the paid audit, report, or purchased functionality has been successfully made available.
A refund is therefore not automatically available simply because:
- you changed your mind after receiving the audit;
- you no longer need the report;
- you disagree with an SEO recommendation or score;
- your website rankings or traffic did not improve;
- you did not use all available features after purchasing access.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
2. When a Refund May Be Available
We may provide a full or partial refund in situations including:
- you were charged more than once for the same purchase;
- payment was successfully completed but the purchased product was not delivered;
- a verified technical issue prevented SiteSEOAudit from providing the purchased functionality;
- you were charged an incorrect amount;
- the purchased product was materially different from what was described at the time of purchase;
- a refund is required under applicable consumer protection law.
Each request may be reviewed individually.
3. Technical Problems
If you experience a technical problem with a paid audit or feature, please contact us before requesting a chargeback or payment dispute.
In many cases, we can restore access, repeat an audit, correct the problem, or otherwise provide the product you purchased.
Contact us at:
Please include:
- the email address used for the purchase;
- the website URL associated with the audit, where applicable;
- the approximate date of purchase;
- a short description of the problem.
Do not send full payment card information by email.
4. Refund Requests
Refund requests should be submitted to:
We recommend contacting us as soon as possible after discovering a billing or technical problem.
Submitting a refund request does not automatically guarantee approval. We may review account activity, audit delivery status, technical logs, and transaction information when evaluating a request.
5. Subscriptions
If SiteSEOAudit offers recurring subscriptions, you may cancel your subscription to prevent future renewal charges.
Cancellation does not normally result in a refund for a billing period that has already started or been delivered, unless:
- there was a billing error;
- the service was not provided as described;
- a refund is required by applicable law; or
- we approve the refund based on the circumstances.
After cancellation, access to paid features may remain available until the end of the already-paid billing period, depending on the applicable plan.
6. Payment Provider and Merchant of Record
Payments may be processed through a third-party payment provider.
Where a purchase is processed through Creem, Creem acts as the Merchant of Record for the transaction and handles payment processing, applicable indirect taxes, invoices, refunds, and chargebacks.
Approved refunds for transactions processed through Creem will normally be returned through the original payment method and processed through Creem.
The time required for refunded funds to appear may depend on the payment method, card issuer, bank, and payment provider.
7. Chargebacks and Payment Disputes
If you believe there is a problem with your purchase, please contact us first at support@siteseoaudit.com.
We will make a reasonable effort to investigate legitimate billing and technical issues.
Fraudulent or abusive chargebacks may result in restriction or termination of access to SiteSEOAudit.
8. Professional Services
SiteSEOAudit's automated audits and software products are separate from any optional professional SEO, website development, consulting, or implementation services.
If you separately order Professional Fix or another custom service, the scope, price, payment terms, cancellation conditions, and refund terms for that service may be agreed separately before work begins.
This Refund Policy primarily applies to purchases of SiteSEOAudit's automated digital products and platform features.
9. Consumer Rights
Depending on your country, you may have statutory rights relating to digital products and online services.
Nothing in this Refund Policy excludes or limits consumer rights that cannot legally be excluded or limited.
Where applicable law provides greater refund, cancellation, or withdrawal rights than this policy, the mandatory requirements of that law will apply.
10. Changes to This Refund Policy
We may update this Refund Policy as SiteSEOAudit, our payment arrangements, or applicable legal requirements change.
The current version will always be published on this page with an updated “Last updated” date.
11. Contact
If you have questions about a payment, refund, subscription, or this Refund Policy, contact:
SiteSEOAudit
Operated by Sergiy Kravchuk
Ukraine
Email: support@siteseoaudit.com